The public, respectively semi-public, entrance area of Wien Mitte „The Mall“ provides its visitors various possibilities of using the space. Such dynamically used spaces often harbor a considerable potential for conflicts. The first part of this paper provides a theoretical foundation and gives an insight into the concepts of public space. Subsequently it deals with the current discourse of the transformation of public space. The third chapter of the theoretical part discusses approaches of social work which relate to this field of research. The empirical part contains the analysis of the data, which were collected by means of interviews. The field manual, which represents an instrument of qualitative research, focuses on the users of the examined space and their behaviour, as well as on potential conflicts of interest in the use of the particular space. Furthermore the research intends to answer the question, if social work is expected to operate within the context of potential conflicts in the examined space.