It happens quite frequently that one reads about a multiresistant germ that has spread in a hospital or that newborn babies get switched shortly after birth. Another example are malpractices, which had resulted during an operation.
Mostly, one only overthinks the risk avoidance when it is already too late. The error has happened, the hospital is sued, it costs money and possibly even staff, and even reputation can get ruined. This thesis wants to show that there actually is another way to cope with these problems. There will be shown measures for integration of a proper operating risk management, which norms exist for introduction and implementation and which methods achieve a decrease of risks. The objective is to win back the patients’ confidence, which moreover happens to have very positive effects for the hospital itself.