Crises and disaster management, and related emergency plans and preparations for the crisis, are essential issues in the current security situation. The aim of this research work is to investigate and present the emergency plans, structures and standard operating procedures for the management of crises and disasters in rescue and relief organizations in Vienna.
The main focus was on the enemies, SOPs, managers, auxiliary units and resources, as well as quality management in crisis and disaster management.
At the beginning of the work we presented a conceptual definition of crisis and catastrophe, the history of the disaster relief service in Vienna and its legal foundations. In the middle of the work, the state crises and catastrophe management, deployment management and the structure and function of crisis organisation were treated.
The second part deals with the evaluation of empirical research. Five information-driven expert interviews were carried out for information retrieval, which were evaluated by means of qualitative content analysis according to Meuser / Nagel.
As a result of the research, different infeed sites, emergency plans, structures and SOPs could be analysed and presented. In essence, all the organizations investigated have emergency plans, structures, resources and SOPs. In some cases, synergies and joint procedures could be analysed and evaluated.
Crisis and disaster management is based on many structures and resources that have to be evaluated, practiced and prepared for the application.