Introduction: Praying is a meaningful activity performed by both religious and non-religious people. As a result of the multicultural and multireligious society, health care providers are more often in contact with clients who pray, whether or not as part of their religion.
Problem: With the presence of a restriction, it is not always easy to pray as the person wishes. This person is put central in this bachelor's thesis and a solution is sought for impairments that may occur during prayer.
Method: To provide a client-centered solution, Service Design method is used so that an end product can be custom-designed. In this bachelor’s thesis, the first phase of Service Design, the so - called Empathize phase, is completed.
Results: After questioning various possible end users and a wide audience, 3 extremes are being drawn up, the personas. These are divided on the basis of the type of restriction that occurs: a cognitive, physical or sensory impairment. These personas allow to visualize the possible end user.
Discussion/Conclusion: In the discussion and conclusion, the entire process is evaluated on the basis of a SWOT analysis. The subject of this bachelor's thesis was innovative and therefore a big challenge. It became clear that the chosen target group was too broad. It is important that the target group is delineated so that an appropriate end product can be developed in an efficient manner. The road to the final product is still long. Further research is therefore recommended.